AgentTalkIQ
Call Analytics & Agent Training Platform
Connect your call sources, analyze every conversation with AI, and train your sales and service teams based on real performance data. Turn call recordings into actionable insights and coaching opportunities.
Calls Analyzed
Powered Insights
Performance Metrics
Call Processing
How It Works
From call recordings to actionable insights in three steps
Connect Your Call Sources
Integrate with your phone system, call center platform, or upload recordings directly. We support all major providers and formats.
AI Analyzes Every Call
Our AI transcribes, scores, and analyzes conversations for sentiment, compliance, talk patterns, objection handling, and more.
Train & Improve
Use insights to coach agents, create targeted training, and track improvement over time with comprehensive analytics dashboards.
Powerful Call Analytics
Extract maximum value from every customer conversation
Speech-to-Text Transcription
Accurate AI transcription of all calls with speaker identification and timestamp markers.
Sentiment Analysis
Track customer emotion throughout calls. Identify frustration points and positive moments.
Talk Ratio Analytics
Monitor agent vs customer talk time, silence periods, and interruption patterns.
Compliance Monitoring
Automatically flag calls for compliance issues, required disclosures, and script adherence.
Objection Detection
Identify common objections and track how agents handle them. Build better rebuttals.
Call Scoring
Automatic quality scores based on customizable criteria. Benchmark and rank agent performance.
Data-Driven Training
Train smarter with insights from real calls
Interactive Training Modules
Create training content based on real call examples. Use actual recordings as teaching moments.
AI Coaching Recommendations
Personalized improvement suggestions for each agent based on their call analytics.
SOP Management
Standard operating procedures that link directly to call scoring criteria.
Progress Tracking
Monitor skill development over time. See how training impacts call performance.
The Complete Loop
Built For Your Team
Whether you're running sales or service operations
Sales Teams
- Track conversion rates by agent and call type
- Identify winning talk tracks and phrases
- Analyze objection handling effectiveness
- Coach reps to close more deals
Customer Service
- Monitor customer satisfaction in real-time
- Ensure compliance and script adherence
- Reduce handle time while improving quality
- Train agents on empathy and resolution
Connect Any Call Source
Integrate with your existing phone infrastructure
Cloud PBX
Call Centers
Mobile Apps
Direct Upload
API Integration
Webhooks
SFTP/S3
Custom
Ready to Unlock Your Call Data?
Start analyzing calls and training your team with AgentTalkIQ.